Return and Refund Policy

Goods sold are STRICTLY not refundable and not exchangeable UNLESS

damaged during shipment (suggest buy insurance) 

wrong item

Please informed us within 24 hours once you received your parcel.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. 
Baicycle Malaysia will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 5-7 working days after the confirmation.
Please contact us at baicyclemalaysia@gmail.com or 018-2655118 if you have any questions or doubts.